Hi Jean,

all done. I presume it went smoothly as the computer has not disintegrated into a pile of twinkling dust.

Very many thanks for you help and patience at Exterminate-it. When I contacted Exterminate-it and loaded down your software I was on to my third antispyware company to solve a problem. Two companies had refunded subscription fees to my credit card rather than persevere to fix the problem.

Your team has guided me through the problem. My system has continued to operate through the whole procedure and you have been endearing patient with an old computer geek.

Keep up the excellent work,