Exterminate It! Antimalware

malpedia

Known threats:699,443 Last Update:October 12, 11:44

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Pandex

Aliases of Pandex (AKA):

[Kaspersky Lab]Rootkit.Win32.Agent.aih, Trojan.Win32.Agent.gly, Trojan.Win32.Patched.q, Trojan.Win32.Srizbi.v, Trojan.Win32.Agent.ady
[McAfee]Cutwail, Downloader.gen.a, Generic Downloader.x, Generic Dropper.p, Generic.ed, Srizbi, Srizbi.sys
[PC Tools]Trojan.Pandex!sd5
[Sophos]Troj/Pushdo-I
[Symantec]Trojan Horse, Trojan.Pandex, Trojan.Pandex!inf, Trojan.Srizbi
[Trend Micro]TROJ_CUTWAIL.BD, TROJ_PATCHED.Q, TROJ_ROOTKIT.EZ, TROJ_SRIZBI.U, WORM_STRAT.GEN-3

How to Remove Pandex from Your Computer^

To completely purge Pandex from your computer, you need to delete the files, folders, Windows registry keys and registry values associated with Pandex. These files, folders and registry elements are respectively listed in the Files, Folders, Registry Keys and Registry Values sections on this page.

For instructions on deleting the Pandex registry keys and registry values,
see How to Remove Pandex from the Windows Registry.

For instructions on deleting the Pandex files and folders,
see How to Delete Pandex Files (.exe, .dll, etc.)

How to Delete Pandex Files (.exe, .dll, etc.)^

The files and folders associated with Pandex are listed in the Files and Folders sections on this page.

To delete the Pandex files and folders:

  1. Using your file explorer, browse to each file and folder listed in the Folders and Files sections.
  2. Note: The paths use certain special folders (conventions) such as [%PROGRAM_FILES%]. Please note that these conventions are depending on Windows Version / Language. These conventions are explained here.
  3. Select the file or folder and press SHIFT+Delete on the keyboard.
  4. Click Yes in the confirm deletion dialog box.
  5. IMPORTANT: If a file is locked (in use by some application), its deletion will fail (the Windows will display a corresponding message).You can delete such locked files with the RemoveOnReboot utility. To delete a locked file, right-click on the file, select Send To->Remove on Next Reboot on the menu and restart your computer. You can install the RemoveOnReboot utility from here.
[%SYSTEM_DRIVE%]\Documents
[%SYSTEM%]\DRIVERS\ch7017.sys
[%SYSTEM_DRIVE%]\Users\Bernardo
[%SYSTEM%]\drivers\wcscd.sys
[%PROFILE_TEMP%]\cdfss
[%SYSTEM%]\Drivers\Djq06.sys
[%SYSTEM%]\Drivers\Chl05.sys
[%ANY_DRIVE%]\TEMP\cdfss
[%SYSTEM%]\czvoeysobefrpkhe.exe
[%SYSTEM%]\apikndsss.exe
[%SYSTEM%]\vhmjembjsbhcu.exe
[%SYSTEM%]\cqvswykilt.exe
[%SYSTEM%]\dfxokvrys.exe
[%SYSTEM%]\pbfugkhfarmabjzm.exe
[%SYSTEM%]\byhxmxzbiegggpke.exe
[%SYSTEM%]\Drivers\ksi32sk.sys
[%WINDOWS%]\Temp\gkq455.tmp
[%WINDOWS%]\Temp\gtd32.tmp
[%WINDOWS%]\Temp\oiw5.tmp
[%SYSTEM%]\Drivers\Ydg82.sys
[%SYSTEM%]\Drivers\fips32cup.sys
[%SYSTEM%]\pzvzuilafvcjuuf.exe
[%SYSTEM%]\oatvmacabuadv.exe
[%SYSTEM%]\mjfaiwkhkf.exe
[%SYSTEM%]\yoedfbrqfpo.exe
[%SYSTEM%]\qafixjjmbnqwak.exe
[%SYSTEM%]\ewbdeokixbjz.exe
[%SYSTEM%]\wagldjpogkj.exe
[%SYSTEM%]\jdycqgibltuthtdvc.exe
[%SYSTEM%]\fxgmqoxibyz.exe
[%SYSTEM%]\kigagnpfwm.exe
[%SYSTEM%]\ayhuzagesns.exe
[%SYSTEM%]\ajzrgjovuq.exe
[%SYSTEM%]\odmadwswtjrikob.exe
[%WINDOWS%]\Temp\adz6.tmp
[%WINDOWS%]\Temp\eeb5.tmp
[%WINDOWS%]\Temp\fidA.tmp
[%WINDOWS%]\Temp\kcxC.tmp
[%WINDOWS%]\Temp\sfj9.tmp
[%WINDOWS%]\Temp\xofB.tmp
[%WINDOWS%]\Temp\yqs8.tmp
[%WINDOWS%]\Temp\zam7.tmp
[%SYSTEM%]\Drivers\Hwx05.sys
[%SYSTEM%]\Drivers\Mwf32.sys
[%SYSTEM%]\Drivers\Xfm07.sys
[%SYSTEM%]\Drivers\Kff61.sys
[%SYSTEM%]\hvpcxh.dll
[%SYSTEM%]\hvpcxh32.dll
[%WINDOWS%]\Temp\aji23.tmp
[%WINDOWS%]\Temp\arc1A.tmp
[%WINDOWS%]\Temp\arp33.tmp
[%WINDOWS%]\Temp\ccv19.tmp
[%WINDOWS%]\Temp\cez1E.tmp
[%WINDOWS%]\Temp\cfn11.tmp
[%WINDOWS%]\Temp\cgn15.tmp
[%WINDOWS%]\Temp\dgs17.tmp
[%WINDOWS%]\Temp\dkm35.tmp
[%WINDOWS%]\Temp\drj16.tmp
[%WINDOWS%]\Temp\evr21.tmp
[%WINDOWS%]\Temp\fpx28.tmp
[%WINDOWS%]\Temp\halC.tmp
[%WINDOWS%]\Temp\hde27.tmp
[%WINDOWS%]\Temp\hjlD.tmp
[%WINDOWS%]\Temp\hzy10.tmp
[%WINDOWS%]\Temp\igp2C.tmp
[%WINDOWS%]\Temp\jvyB.tmp
[%WINDOWS%]\Temp\jxjE.tmp
[%WINDOWS%]\Temp\lgz14.tmp
[%WINDOWS%]\Temp\lxu2F.tmp
[%WINDOWS%]\Temp\mgx30.tmp
[%WINDOWS%]\Temp\mih22.tmp
[%WINDOWS%]\Temp\nnhA.tmp
[%WINDOWS%]\Temp\osk36.tmp
[%WINDOWS%]\Temp\pnm26.tmp
[%WINDOWS%]\Temp\pnz20.tmp
[%WINDOWS%]\Temp\pyo12.tmp
[%WINDOWS%]\Temp\qby1B.tmp
[%WINDOWS%]\Temp\qyk20.tmp
[%WINDOWS%]\Temp\qzh14.tmp
[%WINDOWS%]\Temp\rey34.tmp
[%WINDOWS%]\Temp\rxh2B.tmp
[%WINDOWS%]\Temp\shj18.tmp
[%WINDOWS%]\Temp\uae2D.tmp
[%WINDOWS%]\Temp\unx2E.tmp
[%WINDOWS%]\Temp\wha9.tmp
[%WINDOWS%]\Temp\xct1C.tmp
[%WINDOWS%]\Temp\xloF.tmp
[%WINDOWS%]\Temp\zdr1D.tmp
[%SYSTEM%]\DRIVERS\ip6fw.sys
[%WINDOWS%]\Temp\qkc48.tmp
[%WINDOWS%]\Temp\rdq8.tmp
[%WINDOWS%]\Temp\spn9.tmp
[%WINDOWS%]\Temp\tcfB.tmp
[%WINDOWS%]\Temp\wmk4E.tmp
[%WINDOWS%]\Temp\xex51.tmp
[%WINDOWS%]\Temp\zfe4C.tmp
[%WINDOWS%]\Temp\zjl53.tmp
[%SYSTEM%]\kbcikyqg.dll
[%WINDOWS%]\Temp\cvb22.tmp
[%SYSTEM%]\xvwuyp.dll
[%SYSTEM%]\eucbduh.dll_

How to Remove Pandex from the Windows Registry^

The Windows registry stores important system information such as system preferences, user settings and installed programs details as well as the information about the applications that are automatically run at start-up. Because of this, spyware, malware and adware often store references to their own files in your Windows registry so that they can automatically launch every time you start up your computer.

To effectively remove Pandex from your Windows registry, you must delete all the registry keys and values associated with Pandex, which are listed in the Registry Keys and Registry Values sections on this page.

IMPORTANT: Because the registry is a core component of your Windows system, it is strongly recommended that you back up the registry before you begin deleting keys and values. For information about backing up the Windows registry, refer to the Registry Editor online help.

To remove the Pandex registry keys and values:

  1. On the Windows Start menu, click Run.
  2. In the Open box, type regedit and click OK.
    The Registry Editor window opens. This window consists of two panes. The left pane displays folders that represent the registry keys arranged in hierarchical order. The right one lists the registry values of the currently selected registry key.
  3. To delete each registry key listed in the Registry Keys section, do the following:
    • Locate the key in the left pane of the Registry Editor window by sequentially expanding the folders according to the path indicated in the Registry Keys section. For example, if the path of a registry key is
      HKEY_LOCAL_MACHINE\software\FolderA\FolderB\KeyName1
      sequentially expand the HKEY_LOCAL_MACHINE, software, FolderA and FolderB folders.
    • Select the key name indicated at the end of the path (KeyName1 in the example above).
    • Right-click the key name and select Delete on the menu.
    • Click Yes in the Confirm Key Delete dialog box.
  4. To delete each registry value listed in the Registry Values section, do the following:
    • Display the value in the right pane of the Registry Editor window by sequentially expanding the folders in the left pane according to the path indicated in the Registry Values section and selecting the specified key name. For example, if the path of a registry value is
      HKEY_LOCAL_MACHINE\software\FolderA\FolderB\KeyName2,valueC=
      sequentially expand the HKEY_LOCAL_MACHINE, software, FolderA and FolderB folders and select the KeyName2 key to display the valueC value in the right pane.
    • In the right pane, select the value name indicated after a comma at the end of the path (valueC in the example above).
    • Right-click the value name and select Delete on the menu.
    • Click Yes in the Confirm Value Delete dialog box.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CH7017
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ch7017
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ksi32sk
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\fips32cup
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CDFSS
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wcscd
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cdfss
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_DJQ06
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Djq06
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Djq06.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Djq06.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CHL05
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Chl05
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Chl05.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Chl05.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_YDG82
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Ydg82
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Ydg82.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Ydg82.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_HWX05
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Hwx05
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Hwx05.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Hwx05.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MWF32
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Mwf32
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Mwf32.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Mwf32.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Xfm07
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Xfm07.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Xfm07.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_XFM07
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_KFF61
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Kff61
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Kff61.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Kff61.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Ip6Fw
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_GJL47
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\gjL47
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\gjL47.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\gjL47.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_QUX70
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Qux70
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Qux70.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Qux70.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NOV30
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\noV30
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\noV30.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\noV30.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_JOS84
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\joS84
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\joS84.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\joS84.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_GLP04
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Glp04
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Glp04.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Glp04.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_FWH55
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fwh55
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Fwh55.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Fwh55.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WINKQ84
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winkq84
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Winkq84.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Winkq84.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_GLR40
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\glR40
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\glR40.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\glR40.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Yde84
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Yde84.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Yde84.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_VJO65
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vjO65
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\vjO65.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\vjO65.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_PUA17
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\puA17
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\puA17.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\puA17.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_DXD44
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\dxD44
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\dxD44.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\dxD44.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_KIH60
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Kih60
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Kih60.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Kih60.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_OVR55
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Ovr55
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Ovr55.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Ovr55.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_QDV61
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Qdv61
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Qdv61.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Qdv61.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_GLV60
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Glv60
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Glv60.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Glv60.sys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_XFL52
Registry Values
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]apikndsss=[%SYSTEM%]\apikndsss.exe

Rootkit

A rootkit is a set of programs used by a hacker to conceal unauthorized access to a computer. To bypass antivirus scans, a rootkit replaces Windows system files or libraries, or installs special software modules. The hacker installs the rootkit after obtaining user-level access, typically by cracking a user’s password or exploiting a vulnerability of the operating system. The rootkit proceeds to gather other user IDs stored on the computer until the hacker gains administrator access to the system.
Hackers commonly use rootkits as a technique for concealing trojan activity.

Be Aware of the Following Rootkit Threats:

Abwiz.F, Win32.Agent.dp, pe386, CDiskDun, Mdxgthkn.

How Did My PC Get Infected with Pandex?^

The following are the most likely reasons why your computer got infected with Pandex:

  • Your operating system and Web browser's security settings are too lax.
  • You are not following safe Internet surfing and PC practices.

Downloading and Installing Freeware or Shareware

Small-charge or free software applications may come bundled with spyware, adware, or programs like Pandex. Sometimes adware is attached to free software to enable the developers to cover the overhead involved in created the software. Spyware frequently piggybacks on free software into your computer to damage it and steal valuable private information.

Using Peer-to-Peer Software

The use of peer-to-peer (P2P) programs or other applications using a shared network exposes your system to the risk of unwittingly downloading infected files, including malicious programs like Pandex.

Visiting Questionable Web Sites

When you visit sites with dubious or objectionable content, trojans-including Pandex, spyware and adware, may well be automatically downloaded and installed onto your computer.

Detecting Pandex^

The following symptoms signal that your computer is very likely to be infected with Pandex:

PC is working very slowly

Pandex can seriously slow down your computer. If your PC takes a lot longer than normal to restart or your Internet connection is extremely slow, your computer may well be infected with Pandex.

New desktop shortcuts have appeared or the home page has changed

Pandex can tamper with your Internet settings or redirect your default home page to unwanted web sites. Pandex may even add new shortcuts to your PC desktop.

Annoying popups keep appearing on your PC

Pandex may swamp your computer with pestering popup ads, even when you're not connected to the Internet, while secretly tracking your browsing habits and gathering your personal information.

E-mails that you didn't write are being sent from your mailbox

Pandex may gain complete control of your mailbox to generate and send e-mail with virus attachments, e-mail hoaxes, spam and other types of unsolicited e-mail to other people.