Exterminate It! Antimalware

malpedia

Known threats:699,443 Last Update:May 26, 18:52

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I consider myself pretty good with a computer, but after 10 hours of trying to do this myself, the sysguard.exe whipped me. I couldn't find all the files and when I thought I had them all, they would replicate and play hide and go seek I have never endorsed a product in a comment, but if you want to rid yourself of this stuff, pay the $24.99 and download Exterminate-It It fixed my system in 5 minutes!

Mike T.

File: SoftUpgrade

Location of SoftUpgrade and Associated Malware

Check whether SoftUpgrade is present in the following locations:

SoftUpgrade file locations that are Windows version independent:

  • C:\Windows\System32\Tasks\SoftUpgrade

If you find SoftUpgrade file in any of these locations, your computer is very likely to be infected with the following malware:

IMPORTANT: Malware files can be camouflaged with the same file names as legitimate files. The SoftUpgrade file is associated with malware only if found in the locations listed above.

Notes:

Different Variations of SoftUpgrade File^

File SizeFile Md5Last Seen
3810C513BA4877CF634D7E5280831A05F658Apr 14, 2016
36609E37ECC2CCF8B6DC968CD3A014072F52May 19, 2016
3668078A36F4FAAE0913AA8286758F3F24E8Jun 3, 2016
366895DF56A2923BE401AEB07C11A883BF4FJul 2, 2016
367215C35C892982A4270D92170A58104CAEAug 15, 2016
36588B904628529CEB2719833DE42314A7D9Aug 27, 2016
37504D86215381D67BF5B9D98DE04DCD1B89Dec 9, 2016
3762B18BC1E940DB3CD85EA75111BBF1DFFCJan 7, 2017
288620CFE85877B632397841A9BED77FAC3EFeb 22, 2017
376073F721CBCB18E7E7AA1ABC77210388D7Feb 24, 2017
3770F1673DB0BED49D8BD9EDA8314FDAE8DCApr 12, 2017
3666F21BB5000C49975095084957EAE5D2B9May 6, 2017
3750AA0736153A031300168164947BA8400BMay 25, 2017

Why Is It Important to Remove Malware Files?^

It is imperative that you delete malware-associated files as soon as possible because they can be used - or are already being used - to inflict serious damage on your PC, including:

  • Disrupting the normal functioning of the operating system or rendering it completely useless.
  • Hijacking valuable private information (credit card numbers, passwords, PIN codes, etc.)
  • Directing all your Web searches to the same unwanted or malicious sites.
  • Dramatically slowing down your computer.
  • Gaining total control of your PC to spread viruses and trojans and send out spam.

How to Remove SoftUpgrade^

  1. To enable deleting the SoftUpgrade file, terminate the associated process in the Task Manager as follows:
    • Right-click in the Windows taskbar (a bar that appears along the bottom of the Windows screen) and select Task Manager on the menu.
    • In the Tasks Manager window, click the Processes tab.
    • On the Processes tab, select SoftUpgrade and click End Process.
  2. Using your file explorer, browse to the file using the paths listed in Location of SoftUpgrade and Associated Malware.
  3. Select the file and press SHIFT+Delete on the keyboard.
  4. Click Yes in the confirm deletion dialog box.
  5. Repeat steps 2-4 for each location listed in Location of SoftUpgrade and Associated Malware.
  6. Notes:

    • The deletion of SoftUpgrade will fail if it is locked; that is, it is in use by some application (Windows will display a corresponding message). For instructions on deleting locked files, see Deleting Locked Files.
    • The deletion of SoftUpgrade will fail if your Windows uses the NT File System (NTFS) and you have no write rights for the file. Request your system administrator to grant you write rights for the file.

Deleting Locked Files^

You can delete locked files with the RemoveOnReboot utility. You can install the RemoveOnReboot utility from here.

After you delete a locked file, you need to delete all the references to the file in Windows registry.

To delete a locked file:

  1. Right-click on the file and select Send To -> Remove on Next Reboot on the menu.
  2. Restart your computer.

The file will be deleted on restart.

Note: In the case of complex viruses that can replicate themselves, malware files can reappear in the same locations even after you have deleted those files and restarted your computer. Exterminate It! Antimalware can effectively eradicate such viruses from your computer.

To remove all registry references to a SoftUpgrade malware file:

  1. On the Windows Start menu, click Run.
  2. In the Open box, type regedit and click OK. The Registry Editor window opens.
  3. On the Edit menu, select Find.
  4. In the Find dialog box, type SoftUpgrade. The name of the first found registry value referencing SoftUpgrade is highlighted in the right pane of the Registry Editor window.
  5. Right-click the registry value name and select Delete on the menu.
  6. Click Yes in the Confirm Value Delete dialog box.
  7. To delete all other references to SoftUpgrade, repeat steps 4-6.
IMPORTANT: Malware files can masquerade as legitimate files by using the same file names. To avoid deleting a harmless file, ensure that the Value column for the registry value displays exactly one of the paths listed in Location of SoftUpgrade and Associated Malware.