Exterminate It! Antimalware


Known threats:700,085 Last Update:March 01, 12:55



Thanks so much for your help. For now, this seemed to have solved the problem and found all the infected files. I'll keep you updated, as I know this virus can be very hard to kill.

Thanks a million.


File: Search_ask.com.xml

Location of Search_ask.com.xml and Associated Malware

Check whether Search_ask.com.xml is present in the following locations:

Windows 2000, Windows XP, Windows Server 2003 specific Search_ask.com.xml file locations:

  • [%LOW_LOCAL_APPDATA%]\Microsoft\Internet Explorer\Services\Search_ask.com.xml

Windows Vista, Windows Server 2008, Windows 7, Windows 8 specific Search_ask.com.xml file locations:

  • C:\Users\USER_NAME\AppData\LocalLow\Microsoft\Internet Explorer\Services\Search_ask.com.xml

If you find Search_ask.com.xml file in any of these locations, your computer is very likely to be infected with the following malware:

IMPORTANT: Malware files can be camouflaged with the same file names as legitimate files. The Search_ask.com.xml file is associated with malware only if found in the locations listed above.


Different Variations of Search_ask.com.xml File^

File SizeFile Md5Last Seen
923374B93A50D07FE9BD3AA17E3B6DAFFD1Dec 2, 2016
917D344FFB8054EEA17C3830F30CCD83CA9Dec 9, 2016
921133982BD9650B22B0A4C4BEC429CA4DEJan 10, 2017
92193972DB012B341913DAB66D0D89C9997Jan 28, 2017
921E374F6D78C071E483BFE61CA35169985Jan 31, 2017
9036997B8C9EA79ED842B175C1395910350Feb 3, 2017
927B4DF3B0DB2E95ECD5A91288956333D74Feb 17, 2017
921A5D2DAE9238EF41064FE18A194E8E545Feb 25, 2017
921CDB93117BAC03F9313D9C26FA295C78BMar 19, 2017
9216E36612E1F6E021E6142B9A7FABAB554Mar 24, 2017
92370DC16C05FFBAB849C9634040806B727Apr 14, 2017
9211A08503E443D8FA38E1902606C434CEEApr 17, 2017
92706413E53BD3950613F8379B7EED3804EApr 18, 2017
9214348FFC17BC8CF07E5847A50ABDC80EBMay 4, 2017
903711D91DF5E854A647BE2017FA553BAE7May 10, 2017
92135A6A431546C44DDF378D385A310A421May 10, 2017
921AD06092C2B7107470891AB6008C87008May 12, 2017
90326B2C54BBDE03368EA81C73AADFB0F77May 17, 2017
9232F3F40979A59DCB9D9E0933D7BFC5607May 20, 2017
92191A28D7CBD160A41608645C57B1D7301May 23, 2017
9215DF144E64A4FF55324196D03187D5B9EMay 23, 2017
909BC11E5C4428CEF0DA1B4C6E5AD5777DFMay 28, 2017
919DED877C1DE908720506FC7E21A42F94AJun 6, 2017
911D9F6F9C75CA9865824D98588F4F54F4CJun 10, 2017
929E866A0FB466B5F4DFB82F73A751FBAB0Jun 11, 2017
9298BC4CAC2D1B3671AB71A47353914635EJun 14, 2017

Why Is It Important to Remove Malware Files?^

It is imperative that you delete malware-associated files as soon as possible because they can be used - or are already being used - to inflict serious damage on your PC, including:

  • Disrupting the normal functioning of the operating system or rendering it completely useless.
  • Hijacking valuable private information (credit card numbers, passwords, PIN codes, etc.)
  • Directing all your Web searches to the same unwanted or malicious sites.
  • Dramatically slowing down your computer.
  • Gaining total control of your PC to spread viruses and trojans and send out spam.

How to Remove Search_ask.com.xml^

  1. To enable deleting the Search_ask.com.xml file, terminate the associated process in the Task Manager as follows:
    • Right-click in the Windows taskbar (a bar that appears along the bottom of the Windows screen) and select Task Manager on the menu.
    • In the Tasks Manager window, click the Processes tab.
    • On the Processes tab, select Search_ask.com.xml and click End Process.
  2. Using your file explorer, browse to the file using the paths listed in Location of Search_ask.com.xml and Associated Malware.
  3. Select the file and press SHIFT+Delete on the keyboard.
  4. Click Yes in the confirm deletion dialog box.
  5. Repeat steps 2-4 for each location listed in Location of Search_ask.com.xml and Associated Malware.
  6. Notes:

    • The deletion of Search_ask.com.xml will fail if it is locked; that is, it is in use by some application (Windows will display a corresponding message). For instructions on deleting locked files, see Deleting Locked Files.
    • The deletion of Search_ask.com.xml will fail if your Windows uses the NT File System (NTFS) and you have no write rights for the file. Request your system administrator to grant you write rights for the file.

Deleting Locked Files^

You can delete locked files with the RemoveOnReboot utility. You can install the RemoveOnReboot utility from here.

After you delete a locked file, you need to delete all the references to the file in Windows registry.

To delete a locked file:

  1. Right-click on the file and select Send To -> Remove on Next Reboot on the menu.
  2. Restart your computer.

The file will be deleted on restart.

Note: In the case of complex viruses that can replicate themselves, malware files can reappear in the same locations even after you have deleted those files and restarted your computer. Exterminate It! Antimalware can effectively eradicate such viruses from your computer.

To remove all registry references to a Search_ask.com.xml malware file:

  1. On the Windows Start menu, click Run.
  2. In the Open box, type regedit and click OK. The Registry Editor window opens.
  3. On the Edit menu, select Find.
  4. In the Find dialog box, type Search_ask.com.xml. The name of the first found registry value referencing Search_ask.com.xml is highlighted in the right pane of the Registry Editor window.
  5. Right-click the registry value name and select Delete on the menu.
  6. Click Yes in the Confirm Value Delete dialog box.
  7. To delete all other references to Search_ask.com.xml, repeat steps 4-6.
IMPORTANT: Malware files can masquerade as legitimate files by using the same file names. To avoid deleting a harmless file, ensure that the Value column for the registry value displays exactly one of the paths listed in Location of Search_ask.com.xml and Associated Malware.