Exterminate It! Antimalware


Known threats:700,086 Last Update:March 16, 12:51


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Location of HELP_RESTORE_FILES.txt and Associated Malware

Check whether HELP_RESTORE_FILES.txt is present in the following locations:

HELP_RESTORE_FILES.txt file locations that are Windows version independent:


Windows 2000, Windows XP, Windows Server 2003 specific HELP_RESTORE_FILES.txt file locations:

  • C:\Documents And Settings\USER_NAME\Start Menu\Programs\Startup\HELP_RESTORE_FILES.txt

Windows Vista, Windows Server 2008, Windows 7, Windows 8 specific HELP_RESTORE_FILES.txt file locations:

  • C:\Users\USER_NAME\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\HELP_RESTORE_FILES.txt

If you find HELP_RESTORE_FILES.txt file in any of these locations, your computer is very likely to be infected with the following malware:

IMPORTANT: Malware files can be camouflaged with the same file names as legitimate files. The HELP_RESTORE_FILES.txt file is associated with malware only if found in the locations listed above.


Different Variations of HELP_RESTORE_FILES.txt File^

File SizeFile Md5Last Seen
13323AA6F1B278DEFDE94C9866693D7D9F94Apr 10, 2015
1340F8C6CEBB1AC83C9A122A6653592C79A7Apr 17, 2015
1364BCA80899F2F7D4ED5627B854CEE7E3D1Apr 22, 2015
1364EFF1BDF7546FA799B633B6C1DCA41AB4May 17, 2015
2200BA88A26A59AA2A45140CB947D707DF50Jul 29, 2015
2186F4EBF509280CD132DBC1C8419FB77E66Aug 8, 2015
217789F629A69EBADEF4AA2B21C494552A02Jan 23, 2016
2686B86DA6F04DF0CA399858B00A6B3EBDD0Mar 23, 2016
2912FFA276FA5601E0A27B6B64D73545FA00Apr 17, 2015
267834307A3A37B62713DD472CA393AD8ED3Apr 22, 2015
26745FD901E91686A834D502F3E8F4021652Apr 22, 2015

Why Is It Important to Remove Malware Files?^

It is imperative that you delete malware-associated files as soon as possible because they can be used - or are already being used - to inflict serious damage on your PC, including:

  • Disrupting the normal functioning of the operating system or rendering it completely useless.
  • Hijacking valuable private information (credit card numbers, passwords, PIN codes, etc.)
  • Directing all your Web searches to the same unwanted or malicious sites.
  • Dramatically slowing down your computer.
  • Gaining total control of your PC to spread viruses and trojans and send out spam.

How to Remove HELP_RESTORE_FILES.txt^

  1. To enable deleting the HELP_RESTORE_FILES.txt file, terminate the associated process in the Task Manager as follows:
    • Right-click in the Windows taskbar (a bar that appears along the bottom of the Windows screen) and select Task Manager on the menu.
    • In the Tasks Manager window, click the Processes tab.
    • On the Processes tab, select HELP_RESTORE_FILES.txt and click End Process.
  2. Using your file explorer, browse to the file using the paths listed in Location of HELP_RESTORE_FILES.txt and Associated Malware.
  3. Select the file and press SHIFT+Delete on the keyboard.
  4. Click Yes in the confirm deletion dialog box.
  5. Repeat steps 2-4 for each location listed in Location of HELP_RESTORE_FILES.txt and Associated Malware.
  6. Notes:

    • The deletion of HELP_RESTORE_FILES.txt will fail if it is locked; that is, it is in use by some application (Windows will display a corresponding message). For instructions on deleting locked files, see Deleting Locked Files.
    • The deletion of HELP_RESTORE_FILES.txt will fail if your Windows uses the NT File System (NTFS) and you have no write rights for the file. Request your system administrator to grant you write rights for the file.

Deleting Locked Files^

You can delete locked files with the RemoveOnReboot utility. You can install the RemoveOnReboot utility from here.

After you delete a locked file, you need to delete all the references to the file in Windows registry.

To delete a locked file:

  1. Right-click on the file and select Send To -> Remove on Next Reboot on the menu.
  2. Restart your computer.

The file will be deleted on restart.

Note: In the case of complex viruses that can replicate themselves, malware files can reappear in the same locations even after you have deleted those files and restarted your computer. Exterminate It! Antimalware can effectively eradicate such viruses from your computer.

To remove all registry references to a HELP_RESTORE_FILES.txt malware file:

  1. On the Windows Start menu, click Run.
  2. In the Open box, type regedit and click OK. The Registry Editor window opens.
  3. On the Edit menu, select Find.
  4. In the Find dialog box, type HELP_RESTORE_FILES.txt. The name of the first found registry value referencing HELP_RESTORE_FILES.txt is highlighted in the right pane of the Registry Editor window.
  5. Right-click the registry value name and select Delete on the menu.
  6. Click Yes in the Confirm Value Delete dialog box.
  7. To delete all other references to HELP_RESTORE_FILES.txt, repeat steps 4-6.
IMPORTANT: Malware files can masquerade as legitimate files by using the same file names. To avoid deleting a harmless file, ensure that the Value column for the registry value displays exactly one of the paths listed in Location of HELP_RESTORE_FILES.txt and Associated Malware.