Send Offline Submit State Report
In your Exterminate It! application click Submit State button, provide a description of your problem and click Send button.
If your computer cannot get connected to the Internet, an error message will be displayed and the sstate.log file will be created in the Exterminate It! application folder.
Transfer it to an Internet-connected PC and open this page. Click Browse... button, select the sstate.log file copied from your offline computer and click Upload Submit State Report button.
Your Submit State report will be processed and you will receive a response by E-mail.