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I managed to get my main PC infected by the Koobface virus. I put up with it's constant interruptions as it presented me with the fake virus screens offering to correct the problems for me. This continued for a couple of days. I ran both SUPERAntiSpyware and Malwarebyte's Anti-Malware several times and neither of them cleaned my PC of this irritating virus. Then I found your Exterminate It! product and decided to give it a chance to succeed where my other attempts had failed.

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error_log

Overview

error_log is a malware-associated executable file. Legitimate executable files are used to launch programs in Windows. Malware-associated executable files are automatically run from registry autorun locations and the Windows startup folder to execute malicious code.

Location of error_log and Associated Malware

Check whether error_log is present in the following locations:

C:\WINDOWS\Temp\error_log

If you find error_log in any of these locations, your computer is very likely to be infected with the following malware:

Kiso

Notes:

You can check if error_log is associated with the malware listed above by running a Exterminate It! Free Scan.
You can easily remove all the files listed above with Exterminate It!.

IMPORTANT: Malware files can be camouflaged with the same file names as legitimate files. The error_log file is associated with malware only if found in the locations listed above.

Why Is It Important to Remove Malware Files?

It is imperative that you delete malware-associated files as soon as possible because they can be used - or are already being used - to inflict serious damage on your PC, including:

Disrupting the normal functioning of the operating system or rendering it completely useless.
Hijacking valuable private information (credit card numbers, passwords, PIN codes, etc.)
Directing all your Web searches to the same unwanted or malicious sites.
Dramatically slowing down your computer.
Gaining total control of your PC to spread viruses and trojans and send out spam.

How to Remove error_log

To enable deleting the error_log file, terminate the associated process in the Task Manager as follows:
- Right-click in the Windows taskbar (a bar that appears along the bottom of the Windows screen) and select Task Manager on the menu.
- In the Tasks Manager window, click the Processes tab.
- On the Processes tab, select error_log and click End Process.
Using your file explorer, browse to the file using the paths listed in Location of error_log and Associated Malware.
Select the file and press SHIFT+Delete on the keyboard.
Click Yes in the confirm deletion dialog box.
Repeat steps 2-4 for each location listed in Location of error_log and Associated Malware.

Notes:

The deletion of error_log will fail if it is locked; that is, it is in use by some application (Windows will display a corresponding message). For instructions on deleting locked files, see Deleting Locked Files.
The deletion of error_log will fail if your Windows uses the NT File System (NTFS) and you have no write rights for the file. Request your system administrator to grant you write rights for the file.

Delete error_log Automatically.

Deleting Locked Files

You can delete locked files with the RemoveOnReboot utility. You can install the RemoveOnReboot utility from here.

After you delete a locked file, you need to delete all the references to the file in Windows registry.

To delete a locked file:

Right-click on the file and select Send To -> Remove on Next Reboot on the menu.
Restart your computer.

The file will be deleted on restart.

Note: In the case of complex viruses that can replicate themselves, malware files can reappear in the same locations even after you have deleted those files and restarted your computer. Exterminate It! can effectively eradicate such viruses from your computer.

To remove all registry references to a malware file:

On the Windows Start menu, click Run.
In the Open box, type regedit and click OK. The Registry Editor window opens.
On the Edit menu, select Find.
In the Find dialog box, type FILENAME. The name of the first found registry value referencing error_log is highlighted in the right pane of the Registry Editor window.
Right-click the registry value name and select Delete on the menu.
Click Yes in the Confirm Value Delete dialog box.
To delete all other references to error_log, repeat steps 4-6.

IMPORTANT: Malware files can masquerade as legitimate files by using the same file names. To avoid deleting a harmless file, ensure that the Value column for the registry value displays exactly one of the paths listed in Location of error_log and Associated Malware.

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