Exterminate It is just a superior product. I was having all kinds of problems with Zlob.Fam, MyWebSearch and TrojanSpy.Win32.DKS. Even Norton could not get rid of them. I tried all knids of ways to get rid of them and nothing worked. This save me so much time and as well as reformatting and recovering my PC. Thank you so much and I will reccommend your product to all of friends.
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|Q||Am I infected? How do I know?|
These signs indicate that you’re in trouble:
|Q||Why it’s important to be clean?|
|Q||I have several computers, how many licenses do I need?|
You need to purchase a separate license for each computer. You can simplify this task by purchasing a pack for three or more licenses.
|Q||Can Exterminate It! Web site access my credit card information during payment processing?|
Absolutely no. Credit card processing is done only by RegNow.com. This company is a world leader in e-commerce processing services. This also means that you buy on a secure server, which encrypts all customer personal information including name, address, and credit card number. Encryption effectively prevents unauthorized access to or use of your personal information.
|Q||What features are available in the non-activated version of Exterminate It!?|
All, except the virus removal feature. Detection, Submit State, Update, all this functionality is available in the non-activated version.
|Q||If Exterminate It! failed to remove malware from my computer, can I get a refund?|
Yes, sure. Exterminate It! comes with a full money-back guarantee.
|Q||What are false positive detections? Are there any in the Exterminate It! database?|
False positive detection (also known as false detection and false alarm) occurs when an antivirus program mistakenly labels an innocent file as being infected. All antivirus / antimalware programs experience false detection incidents. We are doing our best to avoid them in Exterminate It! False detections, once confirmed, are corrected as soon as possible.
Please note that false positive as a technique can be used by rogue applications to trick users, so be careful.
Always check http://www.spywarewarrior.com/rogue_anti-spyware.htm before purchasing antivirus software.
|Q||Why Exterminate It! is not free? I believe that all antivirus / antimalware should be free!|
Good question. The running of Curio Laboratories, the updating of the database, and the processing of “Submit State” requests involve certain overhead. It is our firm belief that only a pay product can defeat malware development, which is a well-paid industry. At the start of the malware war, donation-based companies managed to fend off virus attacks. These days it would be really hard for anti-virus software providers to keep up a good fight merely on donations: malware writers are spawning hundreds of viruses by the day. The Exterminate It! team works hard to provide you with up-to-date protection. The daily growing malware tumor needs to be curbed. At the end of the day, it’s your decision whether your own security is worth voting with money for. We appreciate your choice.
|Q||Are Cookies Safe?|
Cookies are simple pieces of data. They are harmless and pose no threat to private user information because they cannot perform any operations themselves. Cookies are used to store various information, for example, users’ surfing habits and preferences.
|Q||How to run Exterminate It! on scheduled basis?|
|A|| Easiest way is using of Windows Scheduled Tasks. With Scheduled Tasks, you can schedule Exterminate It! to run at the time that you specify when you create the task.
Open Scheduled Tasks, using Start menu: Start -> All Programs -> Accessories -> System Tools -> Scheduled Tasks.
To schedule a Exterminate It! do the following:
You can double-click Exterminate It! task and modify task parameters any time if it is necessary.
You can use the following Exterminate It! command-line arguments (only one command-line argument can be used at a time):
You could combine runscan and scanremoveall with these commandline arguments:
|Q||Why Exterminate It! cannot get connected to the Internet?|
Sometimes, it is possible that Exterminate It! cannot get connected to the Internet. There are several possible reasons for that:
Follow this link if you need more information on how to modify Internet connection settings.
|Q||How do I install the latest updates in offline mode?|
|A|| You need to download Exterminate It! from the following location using a computer, that is connected to the Internet:
This version of Exterminate It! installation includes all the latest updates.
After the download is complete, you can store the ExterminateItSetupFull.exe installation file on the flash drive or burn it on a CD and then run it on the computer that cannot get connected to the Internet.
Before the installation, you must exit the Exterminate It! application if it is active.
During the installation process, you will be asked about the folder into which Exterminate It! should be installed. Please specify the folder where the previous version of the Exterminate It! application was installed. Any outdated files will be overwritten with new ones.
|Q||How do I use the Submit State feature when Exterminate It! is working in offline mode?|
|A|| Do the following:
If your computer cannot get connected to the Internet or Exterminate It! is working in offline mode, an error message will be displayed. Please do the following if you need to complete the Submit State procedure:
|Q||How do I activate Exterminate It! if it is working in offline mode?|
|A|| Do the following:
An activation form will be displayed.
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